Terms of Service

Last Updated: August 8, 2026

Welcome to remnx.shop.

These Terms of Service (“Terms”) govern your access to and use of remnx.shop (the “Website”) and any purchase of products from us.

The Website is operated by:

Hvid Tønnesen Ejendomme ApS
Fanøvej 4
8382 Hinnerup
Denmark

Company Registration Number (CVR): 40618589
Email: support@remnx.shop
Telephone: +45 40 27 58 38

Throughout these Terms, “we”, “us”, and “our” refer to Hvid Tønnesen Ejendomme ApS.

By visiting our Website, placing an order, or otherwise using our services, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms limits or excludes any mandatory rights granted to consumers under German or European Union law.

1. Scope

These Terms apply to the use of remnx.shop and to contracts concluded between us and customers purchasing products through the Website.

For consumers, mandatory consumer protection laws applicable in the country of habitual residence remain unaffected.

A “consumer” means a natural person acting primarily for purposes outside their trade, business, craft, or profession.

2. Online Store

Our Website allows customers to view and purchase products online.

Our store is hosted using Shopify's e-commerce infrastructure. Shopify provides the technical platform that enables us to operate the Website.

However, unless expressly stated otherwise, any sales contract for products purchased through remnx.shop is concluded between you and Hvid Tønnesen Ejendomme ApS, not Shopify.

3. Product Information

We aim to provide accurate and up-to-date product descriptions, photographs, specifications, dimensions, features, and other information.

However, slight differences may occur between how products appear on a screen and their actual appearance, particularly regarding colors.

Images may be illustrative unless expressly stated otherwise.

Before purchasing, you should review the product description and specifications carefully to ensure that the product is suitable for your intended use.

Your statutory rights concerning defective or non-conforming goods remain unaffected.

4. Product Availability

All products are subject to availability.

Placing a product in your shopping cart does not reserve the product.

If a product becomes unavailable after you place an order, we will inform you as soon as reasonably possible.

Where we are unable to fulfil an accepted order, any amounts already paid for the unavailable product will be refunded in accordance with applicable law.

5. Ordering Process

Products displayed on our Website generally constitute an invitation for customers to submit an order.

By completing the checkout process and submitting your order, you submit an offer to purchase the products included in your order.

After receiving your order, we may send you an automated order acknowledgement.

Unless the acknowledgement expressly states that your order has been accepted, an automated acknowledgement only confirms that we have received your order and does not necessarily constitute acceptance.

A contract is concluded when we expressly accept your order or dispatch the ordered goods, whichever occurs first, unless applicable law requires otherwise.

We reserve the right to decline an order before it has been accepted where there is a legitimate reason, including:

• Product unavailability

• Incorrect or incomplete customer information

• Suspected fraud or misuse

• Obvious pricing or technical errors

• Delivery being impossible to the address provided

• Legal or regulatory restrictions

We will not refuse orders on unlawful discriminatory grounds.

6. Order Information

You are responsible for ensuring that the information provided during checkout is complete and accurate.

This includes:

• Full name

• Delivery address

• Postal code

• Email address

• Telephone number

• Other information reasonably necessary to fulfil the order

Please contact us as soon as possible at support@remnx.shop if you notice an error in your order information.

We cannot guarantee that delivery information can be changed once an order has entered the fulfilment or shipping process.

7. Prices

The price applicable to a product is the price displayed on the relevant product page or during checkout at the time the order is submitted, subject to correction of obvious errors and applicable law.

Any taxes or other mandatory charges applicable to your purchase will be displayed or handled in accordance with applicable legal requirements.

Before submitting your order, you will be able to review the total amount payable.

We may change product prices at any time for future purchases.

Price changes do not affect contracts that have already been validly concluded.

8. Free Shipping

We offer free standard shipping on eligible orders through remnx.shop.

Where free shipping applies, no standard shipping fee will be charged to the customer.

Any optional or additional shipping service, if offered, may be subject to additional charges that will be disclosed before the order is submitted.

9. Cash on Delivery

We offer Cash on Delivery (COD) where this payment method is available.

When you select Cash on Delivery, payment becomes due in accordance with the instructions provided during checkout or by the delivery provider.

You must ensure that the payment required for your COD order can be made when the order is delivered.

Availability of Cash on Delivery may depend on the delivery destination, courier, order amount, or other operational requirements.

Refusal to accept a COD shipment without exercising a valid statutory or contractual cancellation right does not automatically release you from obligations arising from an already concluded contract, subject to applicable consumer law.

10. Delivery

Orders are delivered to the shipping address provided during checkout.

Any delivery dates or timeframes shown on the Website are subject to the information stated during checkout and applicable law.

We will take reasonable steps to deliver orders within the agreed delivery period.

Delivery times may be affected by circumstances outside our reasonable control, such as carrier disruptions, severe weather, customs procedures, public emergencies, or incorrect delivery information.

Nothing in this section limits any statutory rights you may have in the event of delayed or failed delivery.

11. Transfer of Risk

For consumers, the risk of accidental loss or damage to goods generally passes to you when you or a third party designated by you, other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.

Your mandatory statutory rights remain unaffected.

12. 14-Day Right of Withdrawal

Consumers in Germany and other European Union countries generally have a statutory right to withdraw from distance contracts within 14 days without giving a reason, subject to legally permitted exceptions.

For purchases of goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must notify us clearly of your decision to withdraw before the withdrawal period expires.

You may contact us at:

Email: support@remnx.shop

Hvid Tønnesen Ejendomme ApS
Fanøvej 4
8382 Hinnerup
Denmark

For detailed information regarding withdrawals, returns, and refunds, please refer to our Return & Refund Policy available on remnx.shop.

Nothing in these Terms restricts your statutory right of withdrawal.

13. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable German and European Union consumer law.

Where you validly exercise your statutory right of withdrawal, refunds will be processed within the legally required period and subject to the conditions permitted by applicable law.

For Cash on Delivery orders, an approved refund may need to be made by bank transfer or another mutually agreed method because there may be no original electronic payment method to reverse.

14. Defective or Non-Conforming Products

Products must conform to the contract and applicable consumer protection requirements.

If a product is defective, damaged, does not function as described, or otherwise fails to conform to the contract, you may be entitled to statutory remedies.

Depending on the circumstances and applicable law, these remedies may include:

• Repair

• Replacement

• Price reduction

• Termination of the contract and refund

Consumers in the European Union benefit from statutory protection for non-conforming goods.

Nothing in these Terms excludes, reduces, or replaces your mandatory statutory rights.

15. Statutory Guarantee

Consumers purchasing goods in the European Union generally benefit from a minimum two-year statutory legal guarantee for goods that are defective or do not conform to the contract.

This statutory guarantee is separate from any voluntary commercial warranty that may be offered for a specific product.

Any voluntary warranty does not reduce your statutory rights.

16. Website Use

You may use our Website only for lawful purposes.

You must not:

• Use the Website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to our systems

• Introduce viruses, malware, or harmful code

• Interfere with Website security or functionality

• Collect personal information about other users without lawful authorization

• Misrepresent your identity

• Use automated systems to interfere with normal Website operation

• Infringe our intellectual property rights or those of third parties

We may take reasonable measures to protect our Website, customers, and systems against unlawful or harmful activities.

17. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us promptly if you believe that your account has been accessed without authorization.

You are responsible for providing accurate account information and keeping relevant information reasonably up to date.

We may restrict or suspend access to an account where reasonably necessary for security, fraud prevention, or compliance with applicable law.

18. Intellectual Property

Unless otherwise stated, the Website and its content, including:

• Text

• Graphics

• Website design

• Logos

• Images

• Product presentation

• Videos

• Software

• Layouts

• Other original content

are owned by us, licensed to us, or used with permission and are protected by applicable intellectual property laws.

You may use the Website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected Website content without the permission of the relevant rights holder, except where permitted by law.

19. Reviews and User Content

If our Website allows you to submit reviews, comments, photographs, or other content, you must ensure that your submission:

• Is accurate to the best of your knowledge

• Does not violate applicable law

• Does not infringe third-party rights

• Does not contain unlawful, threatening, defamatory, or harmful material

• Does not contain malware or malicious code

Where legally permitted, we may remove content that violates these requirements.

Any processing of personal data associated with reviews or user-generated content is subject to our Privacy Policy.

20. Third-Party Services and Links

Our Website may contain services, applications, content, or links provided by third parties.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services that are outside our control, except where liability cannot legally be excluded.

You should review the relevant terms and privacy information before using a third-party service.

21. Privacy and Personal Data

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation (“GDPR”) where applicable.

Our Privacy Policy explains, among other things:

• What personal data we collect

• Why we process personal data

• How information may be shared

• How long information may be retained

• How cookies may be used

• Your data protection rights

Please review the Privacy Policy available on remnx.shop.

22. Errors and Inaccuracies

Occasionally, information on our Website may contain typographical errors, technical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, or other information.

We may correct such errors and update Website information.

Where an error affects an order that has already resulted in a binding contract, your rights and our obligations will be determined in accordance with applicable law.

Nothing in this section permits us to unilaterally remove statutory consumer rights.

23. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

In particular, we do not exclude or limit liability for:

• Death or personal injury caused by our fault where liability applies

• Intentional misconduct

• Gross negligence

• Fraudulent concealment of defects

• Liability under mandatory product liability law

• Mandatory statutory consumer rights

Where legally permitted, in cases of slightly negligent breach of an essential contractual obligation, liability may be limited to losses that were reasonably foreseeable and typical for the contract.

An essential contractual obligation is an obligation whose fulfilment is necessary for proper performance of the contract and on which the customer may normally rely.

Mandatory consumer protection rules remain unaffected.

24. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure caused by circumstances outside our reasonable control to the extent permitted by applicable law.

Such circumstances may include major transportation disruptions, natural disasters, widespread telecommunications failures, government measures, war, civil unrest, epidemics, or similar events.

This section does not remove any mandatory rights available to consumers where an order cannot be delivered or a contractual obligation cannot be performed.

25. Changes to the Website

We may update, modify, suspend, or discontinue parts of the Website where reasonably necessary, including for:

• Security

• Maintenance

• Technical improvements

• Legal compliance

• Changes to products or services

Such changes do not affect rights arising from contracts already concluded unless permitted by applicable law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

The version applicable to your purchase will generally be the version in effect when your order was submitted, unless applicable law provides otherwise.

Updates to these Terms will be published on remnx.shop with a revised “Last Updated” date.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be replaced or interpreted in accordance with applicable mandatory law rather than in a way that removes statutory consumer rights.

28. Governing Law

These Terms and contracts concluded through our Website are governed by the laws applicable to Hvid Tønnesen Ejendomme ApS, subject to mandatory consumer protection rules.

If you are a consumer residing in Germany or another European Union Member State, this choice of law does not deprive you of mandatory consumer protections granted by the law of your country of habitual residence.

Nothing in these Terms restricts your right to bring proceedings before a court that has jurisdiction under applicable consumer law.

29. Entire Agreement

These Terms, together with our:

• Privacy Policy

• Return & Refund Policy

• Shipping information

• Any other policies expressly incorporated into the purchase process

form the contractual framework governing your use of the Website and purchases from us, subject to mandatory applicable law.

If there is a conflict between these Terms and mandatory consumer law, the mandatory consumer law will prevail.

30. Contact Information

Questions about these Terms or your order can be sent to:

Hvid Tønnesen Ejendomme ApS
Fanøvej 4
8382 Hinnerup
Denmark

Postal Code: 8382
Company Registration Number (CVR): 40618589
Website: remnx.shop
Email: support@remnx.shop
Telephone: +45 40 27 58 38

For customer service inquiries, we recommend contacting us by email at:

support@remnx.shop