Contact Information

If you have any questions about our products, orders, shipping, payments, returns, refunds, or other services, please feel free to contact us.

Our customer service team will be happy to assist you.

Customer Service

For questions regarding:

Orders
Product information
Cash on Delivery
Shipping and delivery
Returns and refunds
Cancellations
Privacy and personal data
Other customer service matters

please contact us by email at:

support@remnx.shop

When contacting us regarding an existing order, please include your order number, full name, and the email address used when placing the order so that we can assist you more efficiently.

Shipping and Payment

We offer free standard shipping on eligible orders.

Cash on Delivery (COD) is available where offered during checkout.

The availability of delivery and payment options may depend on the customer's location and the options displayed during checkout.

Returns and Refunds

For return, cancellation, or refund requests, please contact us at:

support@remnx.shop

Please include your order number and relevant details regarding your request.

Customers in Germany and other European Union countries may have statutory consumer rights, including the applicable right of withdrawal. Please refer to our Return & Refund Policy for further information.