Privacy Policy

Last Updated: August 8, 2026

This Privacy Policy describes how Hvid Tønnesen Ejendomme ApS (“we”, “us”, or “our”) collects, uses, stores, and shares your personal data when you visit, use our services, communicate with us, or make a purchase through remnx.shop (the “Website”).

We respect your privacy and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Data Controller

The controller responsible for the processing of your personal data in connection with this Website is:

Hvid Tønnesen Ejendomme ApS
Fanøvej 4
8382 Hinnerup
Denmark

Company Registration Number (CVR): 40618589
Website: remnx.shop
Email: support@remnx.shop
Telephone: +45 40 27 58 38

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us at:

support@remnx.shop

2. Personal Data We Collect

Depending on how you interact with our Website, we may collect and process the following categories of personal data.

Contact Information

This may include:

• First and last name

• Billing address

• Shipping address

• Email address

• Telephone number

• Postal code

Order and Transaction Information

When you place an order, we may collect:

• Products ordered

• Order number

• Order date

• Order value

• Shipping and delivery information

• Payment method

• Cash on Delivery information

• Returns, refunds, and cancellation information

• Customer service records

Account Information

If account functionality is available and you create an account, we may process information such as:

• Name

• Email address

• Login details

• Account preferences

• Order history

Passwords and authentication information are handled through the technical systems supporting our Website.

Technical and Device Information

When you visit our Website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers

• Cookie identifiers

• Pages viewed

• Referring website

• Approximate location based on IP address

• Date and time of access

• Website interaction and usage information

Communications

If you contact us, we may process information contained in your communication, including:

• Your name

• Email address

• Telephone number

• Order number

• Message content

• Attachments or photographs you choose to provide

• Customer service correspondence

3. How We Use Your Personal Data

We may process your personal data for the following purposes:

Processing and Delivering Orders

We use your information to:

• Process your order

• Confirm your purchase

• Prepare and dispatch products

• Arrange delivery

• Provide order and delivery updates

• Process Cash on Delivery orders

• Handle returns, refunds, and cancellations

The legal basis for this processing is generally the performance of a contract or taking steps at your request before entering into a contract.

Customer Service

We use your information to:

• Respond to questions

• Handle complaints

• Resolve delivery issues

• Process returns and refunds

• Provide product or order support

Depending on the circumstances, processing is based on performance of our contract with you or our legitimate interest in providing effective customer service.

Legal and Regulatory Obligations

We may process and retain certain personal data where necessary to:

• Meet accounting and tax obligations

• Maintain legally required business records

• Respond to lawful requests from authorities

• Comply with consumer protection requirements

• Establish, exercise, or defend legal claims

The legal basis is compliance with applicable legal obligations or, where appropriate, our legitimate interests.

Fraud Prevention and Website Security

We may process technical, account, and transaction information to:

• Detect fraudulent transactions

• Prevent abuse of our Website

• Protect customer accounts

• Protect our systems and business

• Investigate suspicious activity

• Maintain Website security

This processing is generally based on our legitimate interests in protecting our customers, Website, and business.

Website Analytics and Improvement

Where permitted by applicable law and, where required, after obtaining your consent, we may use analytics technologies to understand:

• How visitors use our Website

• Which pages are viewed

• How customers navigate our store

• Website performance

• Technical problems

• How our services can be improved

Where consent is legally required for analytics technologies, we will rely on your consent.

Marketing Communications

Where permitted by law, we may send you marketing messages about products, promotions, or offers.

Where consent is required, we will only send such communications after receiving your consent.

You may withdraw your consent or unsubscribe from marketing communications at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Legal Bases for Processing

Under the GDPR, we process personal data only where a valid legal basis applies.

Depending on the activity, our legal bases may include:

Performance of a Contract
When processing is necessary to process, deliver, manage, return, or refund your order.

Legal Obligation
When we must retain or process information to comply with applicable laws, accounting obligations, tax requirements, or other regulatory requirements.

Legitimate Interests
When processing is reasonably necessary for legitimate business purposes, such as fraud prevention, security, customer support, service improvement, and protecting our legal rights, provided that your rights and interests do not override those interests.

Consent
Where you have given us permission to process your personal data for a specific purpose, including certain marketing, analytics, or cookie activities.

You may withdraw your consent at any time where processing is based on consent.

5. Cash on Delivery

Our Website offers Cash on Delivery (COD) where available.

For COD orders, we may process and share information necessary to complete the delivery and collect payment, including:

• Customer name

• Delivery address

• Telephone number

• Order information

• Amount payable

• Delivery instructions

This information may be provided to the shipping, logistics, or courier company responsible for delivering your order and collecting the COD payment.

We only provide information reasonably necessary to perform these services.

6. Free Shipping

We offer free standard shipping on eligible orders.

Even where shipping is free, we must process your contact, address, and order information and share necessary delivery details with shipping and logistics providers in order to fulfil your order.

7. Shopify

Our online store is hosted and supported by Shopify.

Shopify provides the e-commerce infrastructure that allows us to offer our products and services online.

When you visit or purchase from our Shopify-powered store, Shopify may process personal data necessary to provide its services, including information relating to:

• Your device and browser

• Your interaction with our Website

• Your order

• Your contact information

• Website security

• Store functionality

When Shopify processes personal data on our behalf to provide services necessary for operating our store, such processing is carried out in accordance with applicable contractual and data protection requirements.

Shopify may also process certain information independently when you use Shopify-specific services or features, subject to Shopify's own privacy terms.

8. Cookies and Similar Technologies

Our Website uses cookies and similar technologies.

Cookies are small files or identifiers stored on or accessed from your device when you visit a website.

We may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are required for essential Website functions, including:

• Shopping cart functionality

• Checkout

• Security

• Session management

• Fraud prevention

• Remembering privacy preferences

These cookies may generally be used without consent where they are strictly necessary to provide a service requested by you.

Analytics Cookies

These technologies may help us understand how visitors use the Website and improve Website performance.

Where required by applicable law, analytics cookies will only be activated after you give your consent.

Advertising and Marketing Cookies

If we use advertising or marketing technologies, these may help measure advertising performance or provide more relevant marketing.

Where required by law, these technologies will only be activated after you have given consent.

You can manage available cookie preferences through the cookie consent tools provided on our Website.

You may withdraw or change your consent at any time through the available cookie settings.

9. Who We Share Personal Data With

We do not sell your personal data.

We may disclose personal data to service providers and other recipients where necessary to operate our business and provide our services.

These recipients may include:

• Shopify and e-commerce infrastructure providers

• Shipping and courier companies

• Logistics and fulfilment providers

• Cash on Delivery service providers

• IT and hosting providers

• Website security providers

• Customer support providers

• Email service providers

• Analytics providers, where permitted

• Marketing providers, where permitted

• Professional advisers such as accountants or legal advisers

• Government, regulatory, tax, judicial, or law-enforcement authorities where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

10. International Data Transfers

Some of our service providers, including providers supporting our e-commerce infrastructure, may process personal data outside Denmark, Germany, or the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA to a country that has not been recognized as providing an adequate level of data protection, appropriate safeguards will be used where required by applicable data protection law.

Such safeguards may include:

• European Commission Standard Contractual Clauses

• An applicable adequacy decision

• Other legally recognized transfer mechanisms

11. How Long We Keep Your Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with legal, accounting, tax, contractual, and regulatory requirements.

The applicable retention period may depend on:

• The type of personal data

• The purpose for which it was collected

• The duration of our contractual relationship

• Applicable tax and accounting requirements

• Consumer protection requirements

• Limitation periods for legal claims

• Security and fraud prevention requirements

When personal data is no longer required, we will delete or anonymize it where reasonably possible and legally permitted.

12. Your Rights Under the GDPR

If the GDPR applies to you, you may have the following rights regarding your personal data:

Right of Access

You may request information about whether we process your personal data and request access to the personal data we hold about you.

Right to Rectification

You may ask us to correct personal data that is inaccurate or complete information that is incomplete.

Right to Erasure

In certain circumstances, you may request deletion of your personal data.

This right may be restricted where we are legally required to retain certain information.

Right to Restriction of Processing

You may request that we restrict the processing of your personal data in circumstances provided by applicable law.

Right to Data Portability

Where applicable, you may request personal data that you provided to us in a structured, commonly used, and machine-readable format and may have the right to transmit that information to another controller.

Right to Object

You may object to certain processing based on our legitimate interests.

Where personal data is processed for direct marketing purposes, you have the right to object to such processing at any time.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority.

In particular, you may contact the supervisory authority in the EU Member State of your habitual residence, place of work, or the place where you believe an infringement of data protection law has occurred.

13. Exercising Your Privacy Rights

To exercise your privacy rights, please contact us at:

support@remnx.shop

Please include enough information for us to understand and process your request.

We may need to verify your identity before responding to certain requests in order to protect your personal information from unauthorized disclosure.

We will respond to valid requests within the period required by applicable law.

14. Children's Privacy

Our Website and products are not intended to knowingly collect personal data from children where parental authorization would be legally required.

If you believe that a child has provided personal data to us without the authorization required by applicable law, please contact us at support@remnx.shop.

We will take appropriate steps where necessary.

15. Data Security

We take reasonable technical and organizational measures designed to protect personal data against:

• Unauthorized access

• Unauthorized disclosure

• Accidental loss

• Alteration

• Misuse

• Destruction

However, no method of transmission over the internet or electronic storage system can guarantee absolute security.

Customers should also take reasonable steps to protect their devices and account credentials.

16. Automated Decision-Making

We do not intend to make decisions about you based solely on automated processing that produce legal effects or similarly significantly affect you unless such processing is permitted by applicable law and the relevant requirements have been satisfied.

Automated technologies may nevertheless be used for routine security, fraud prevention, or Website functionality.

17. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties.

We recommend reviewing the privacy policy of any third-party website or service before providing personal data.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our data processing practices

• Legal or regulatory developments

• Changes to the technologies used on our Website

The updated version will be published on remnx.shop with a revised “Last Updated” date.

Where required by law, we will provide additional notice of material changes.

19. Contact Us

If you have questions about this Privacy Policy, the processing of your personal data, or wish to exercise your privacy rights, please contact:

Hvid Tønnesen Ejendomme ApS
Fanøvej 4
8382 Hinnerup
Denmark

CVR: 40618589
Website: remnx.shop
Email: support@remnx.shop
Telephone: +45 40 27 58 38

For privacy-related requests, we recommend contacting us by email at:

support@remnx.shop