Shipping Policy
Last Updated: August 8, 2026
This Shipping Policy explains how orders placed through remnx.shop are processed, shipped, and delivered.
The Website is operated by:
Hvid Tønnesen Ejendomme ApS
Fanøvej 4
8382 Hinnerup
Denmark
Company Registration Number (CVR): 40618589
Website: remnx.shop
Email: support@remnx.shop
Telephone: +45 40 27 58 38
By placing an order through our Website, you agree to this Shipping Policy together with our Terms of Service, Return & Refund Policy, and Privacy Policy.
1. Shipping Costs
We offer free standard shipping on eligible orders placed through remnx.shop.
Where free standard shipping applies, no standard delivery fee will be charged to the customer.
If any optional or additional delivery service is offered at an extra cost, the applicable charge will be clearly displayed before you complete your order.
2. Shipping Destinations
Available shipping destinations are determined by the delivery options available during checkout.
Customers must provide a complete and accurate delivery address when placing an order.
If we are unable to deliver to the address provided, we may contact you to request additional information or, where necessary, cancel the affected order in accordance with applicable law.
3. Order Processing
Orders are processed after they have been successfully submitted and accepted.
Processing may include:
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Order verification
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Product preparation
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Address verification
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Packaging
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Handover to the shipping or logistics provider
Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.
Once your order has entered the fulfilment or shipping process, changes or cancellations may no longer be possible.
If you need to change or cancel an order, please contact us as soon as possible at:
4. Delivery Time
Any estimated delivery time displayed on the Website, during checkout, or in your order confirmation is an estimate unless expressly agreed otherwise.
Delivery times may vary depending on:
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Delivery destination
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Product availability
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Courier or logistics provider
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Order volume
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Public holidays
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Severe weather
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Transportation disruptions
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Other circumstances outside our reasonable control
Unless a different delivery period has been expressly agreed with you, goods will be delivered without undue delay and in accordance with the delivery periods required by applicable German and European Union consumer law.
Where no different delivery time has been agreed, applicable EU consumer rules generally require delivery no later than 30 days after conclusion of the contract.
5. Cash on Delivery
We offer Cash on Delivery (COD) where this payment option is available during checkout.
When Cash on Delivery is selected, you must pay the amount due according to the instructions provided by the courier or delivery provider when your order is delivered.
Depending on the courier, accepted COD payment methods may vary.
Please make sure that:
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Your delivery address is correct
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Your telephone number is reachable
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Someone is available to receive the parcel where required
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The required payment can be made at delivery
Availability of Cash on Delivery may depend on the destination, courier, order amount, or operational requirements.
6. Shipping Confirmation and Tracking
Where tracking is available, we may provide you with shipping confirmation and tracking information after your order has been dispatched.
Tracking information may be sent by:
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Email
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SMS
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Order status page
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Other available communication methods
Please note that tracking information may take some time to become active after the parcel has been handed over to the courier.
Not every shipping method or destination necessarily supports real-time tracking.
7. Delivery Address
Customers are responsible for providing accurate and complete shipping information.
Please check the following information carefully before submitting your order:
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Full name
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Street name and house number
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Apartment or unit number, where applicable
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Postal code
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City
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Country
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Telephone number
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Email address
If you notice an error in your delivery information, please contact:
as soon as possible.
We cannot guarantee that an address can be changed once the order has been processed or handed over to the courier.
8. Failed Delivery Attempts
If a delivery attempt is unsuccessful because:
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No one is available to receive the parcel
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The delivery address is incomplete or incorrect
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The recipient cannot be contacted
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The parcel is refused
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Required Cash on Delivery payment cannot be completed
the courier may make another delivery attempt, leave collection instructions, send the parcel to a collection point, or return the parcel to us.
The specific procedure depends on the courier.
If your parcel is returned to us, please contact support@remnx.shop so that we can determine the appropriate next steps.
Your mandatory consumer rights remain unaffected.
9. Cash on Delivery Refusal
If you select Cash on Delivery and subsequently wish to cancel your purchase, please contact us as soon as possible.
Simply refusing a Cash on Delivery parcel does not necessarily replace the formal exercise of your statutory right of withdrawal where a binding contract has already been concluded.
German and EU consumers may have a statutory 14-day right of withdrawal, subject to applicable conditions and exceptions.
For complete cancellation and return instructions, please refer to our Return & Refund Policy.
10. Delayed Deliveries
Although we aim to deliver orders within the expected delivery period, delays may occasionally occur.
Possible causes include:
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Courier delays
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High order volumes
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Public holidays
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Severe weather
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Transportation disruptions
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Incorrect delivery information
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Local delivery restrictions
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Other circumstances outside our reasonable control
If your order has not arrived within the agreed delivery period, please contact us at:
If delivery is not completed within the period required by applicable consumer law, you may have the right to request delivery within an additional reasonable period.
If we fail to deliver within that additional period, you may be entitled to terminate the contract and receive a refund, subject to applicable law.
11. Lost Packages
If your tracking information indicates an unusual delay or you believe that your package has been lost, please contact us at:
Please provide:
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Your name
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Order number
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Delivery address
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Tracking number, if available
We will review the situation and, where appropriate, contact the relevant shipping provider.
Where we arranged the delivery, your statutory rights concerning goods lost during transportation remain unaffected.
12. Damaged Packages
Please inspect your package when it arrives.
If the parcel or product appears damaged, please contact us as soon as reasonably possible at:
Where appropriate, please provide:
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Order number
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Photographs of the parcel
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Photographs of the damaged product
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Description of the damage
These materials may help us investigate the issue with the courier and provide an appropriate solution.
If goods are damaged during delivery arranged by us, your statutory consumer rights remain unaffected.
13. Risk During Delivery
For consumer orders where we arrange shipment, the risk of loss or damage generally remains with us until you, or a third party designated by you other than the carrier, physically receives the goods.
Different rules may apply where you independently appoint a carrier that was not offered by us.
Nothing in this Shipping Policy limits your mandatory rights under applicable German or European Union consumer law.
14. Split Shipments
In some circumstances, an order containing multiple products may be delivered in separate packages.
If this occurs:
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Packages may arrive on different dates
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Different tracking numbers may be provided
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You will not be charged additional standard shipping fees where free standard shipping applies
Receiving only part of an order does not necessarily mean that the remaining items are missing.
If you have concerns about a partial delivery, please contact us at support@remnx.shop.
15. Customs, Import Duties, and Taxes
Where an order is shipped across borders, additional customs procedures, import taxes, duties, or other charges may apply depending on the shipping origin, destination, and applicable law.
Where such charges apply, information will be handled in accordance with applicable consumer protection and pricing disclosure requirements.
Customers will not be charged undisclosed optional shipping fees by us.
16. Public Holidays and Weekends
Order processing and delivery may be affected by weekends and public holidays.
Couriers may operate reduced delivery schedules on such days.
As a result, orders placed immediately before or during public holidays may require additional processing or delivery time.
17. Changes to an Order
If you need to change your order or delivery information, please contact us immediately at:
We will attempt to accommodate reasonable requests where possible.
However, once an order has been processed, packed, or handed over to the courier, we may no longer be able to:
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Change the delivery address
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Change the products ordered
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Change the delivery method
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Cancel the shipment
Your statutory cancellation and withdrawal rights remain unaffected.
18. Returns After Delivery
Shipping and delivery are separate from returns.
If you have received your order and wish to return it, please follow the procedures described in our Return & Refund Policy.
Consumers in Germany and other European Union countries generally have a statutory 14-day right of withdrawal for distance purchases, subject to applicable legal exceptions.
Please contact:
before returning a product so that we can provide the appropriate return instructions.
19. Customer Responsibilities
To help ensure successful delivery, customers should:
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Provide accurate contact and delivery information
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Check order details before submitting an order
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Monitor available tracking information
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Be available to receive the parcel where required
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Follow courier collection instructions where applicable
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Ensure Cash on Delivery payment can be completed when COD is selected
Failure to provide accurate information may result in delivery delays or failed delivery attempts.
20. Our Responsibility for Delivery
Where we select and arrange the shipping provider, we remain responsible for fulfilling our delivery obligations in accordance with applicable law.
We will not attempt to transfer mandatory consumer rights or legally imposed delivery responsibilities to the courier.
If you experience a problem with your delivery, please contact us directly and we will assist you.
21. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
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Shipping methods
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Courier arrangements
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Business operations
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Legal requirements
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Available delivery destinations
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Cash on Delivery availability
The latest version will be published on remnx.shop with an updated revision date.
Changes will not remove mandatory rights relating to orders already concluded.
22. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Hvid Tønnesen Ejendomme ApS
Fanøvej 4
8382 Hinnerup
Denmark
Postal Code: 8382
Company Registration Number (CVR): 40618589
Website: remnx.shop
Email: support@remnx.shop
Telephone: +45 40 27 58 38
For shipping and order inquiries, we recommend contacting us by email at: